We’ve been wrenching ideas around our gears for weeks now. We actually had a honeymoon booked months ago in Grenada, but no ziplines = no go. When we saw the offer on Jetsetter to fly to this amazing all inclusive resort on Fiji, airfare included, we held our breath waiting for the offer to hit the internet. If you’re not familiar with Jetsetter, it’s the travel portion of uber popular exclusive shopping “club”, Gilt Groupe.
An important aspect of this model is making shopping competitive by launching a limited stock of a very popular brand or trip for a limited amount of time. Trish and I have personally bought some great items including a shirt, my new computer bag and ironically, our honeymoon swim wear and accessories etc from Gilt. We’d assumed they were an upstanding company.
THIS IS HOW JETSETTER and GILT GROUP STOLE OUR HONEYMOON!
Trish and I were both at work on our lunch hours waiting for this offer to go live. If it was within a specific price range, we were prepared to pull the trigger, we need a honeymoon and this one seemed incredible. The time came and we both logged on, checked the dates for the packages available, selected the dates that worked for us and purchased the trip!! It was a bit more pricey than we’d wanted, but we went for it anyway as it was ALL INCLUSIVE. We were both ecstatic!
FIJI HERE WE COME! The Resort, Namale Resort is owned by Tony Robbins apparently, which makes this even more amazing that they’re being so incredibly non-service minded.
….or so we thought.
We received our confirmation email, my card was charged in full for the entire package and we awaited specific airline info to make it official. We were in paradise already.
- Actually going to FIJI..Incredible!
THEN THE WORST EMAIL EVER ARRIVED:
- Our Rejection and lovely up-sell from Jetsetter
Now we’re waiting for Jetsetter to figure how how to proceed. I work for a service company, when you make a mistake, you eat it and move forward, earning praises for being an upstanding company. I’ve seen some great praise on twitter for service. What Gilt is doing is now trying to shoehorn us into a 5 night vacation, paying more than we would per night otherwise..it’s pretty much a disaster for their service department/SLA/Guarantees to their customers. EPIC FAIL
You would think a company that makes you check this box before you purchase something would try to uphold their end of the deal.
- meaningless guarantees
So, lets let them hear it!
If you have a twitter account, Please tweet the following:
See how @jetsetterdotcom and @GiltGroupe stole our honeymoon!! http://bit.ly/9HVWIO #dontbuygilt
If you’re on Facebook..Link this article and ask your friends to do the same http://bit.ly/9HVWIO
